Sunday, December 31, 2006
After six nights at a Hampton Inn, tonight I moved into a Luxury Suite at the Waldorf Astoria -- for free.
I stayed here in June and there were problems with the hotel's service. To resolve the problem they offered me a one night stay. When I called to book the room for tonight the hotel said, "no, we're too full to let you stay for free." So I called the corporate office and explained the hotel's response didn't make me feel like a very important customer to Hilton Hotels. Within 24 hours the Waldorf Astoria called me with a reservation confirmation number.